About us
Musifai is an E-commerce site that provides musical instruments rental and purchase services for all types of instrument. Founded in December 2017 in New York City, we are a group of music lovers who hope to make a difference in the music market.
We are looking for a competitive sales associate to develop sales strategies and attract new clients. We are looking for someone who has strong sales and networking skills among a diverse demographics. A successful candidate will play a key role in increasing revenue by managing and negotiating with individual clients and institutional partners.
Responsibilities
“Get the sale” using various sales methods (emailing, calling, presentations, etc.)
Maintain positive relationship between the customers and the company; follow up with valued customers to ensure regular purchase and generate referrals
Possess superior knowledge about the company’s product and service
Use multiple customer communication platforms, including Intercom and Zendesk, to communicate with potential customers, make conversions, and maximize sales
Use multiple CRM tools to manage relations with different groups of customers and track the effectiveness of various sales channels; optimize sales tactics based on the CRM analysis
Handle return of merchandize
Requirements
Bachelor Degree or above; a GPA of 3.0 or above
1+ year experience in e-commerce or music industry and related fields
Knowledge in musical instruments preferred
Very strong communication, negotiation, and interpersonal skills; great writing skills
Flexibility: be able to adjust to longer hours, nights or weekend
Customer Service Skills: be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them
Fluent in Microsoft Word and Microsoft Excel; a mastery of CRM tools will be a plus
Self motivated and persistent
A strong passion for music and arts preferred